tm15 Privacy Policy – How We Protect Your Personal Data

1Introduction

tm15 ("the Platform", "we", "us") takes your privacy seriously. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide when you register for and use tm15 at tm15.vu.

This policy applies to all registered players regardless of where in the Philippines they are located — whether you're accessing the platform from Manila, Cebu, Davao, Quezon City, or elsewhere. The platform is operated in English and all data handling described here applies uniformly to every player account.

If you have questions about anything in this policy, you can reach us at the email address shown in the footer of this page. We aim to respond to privacy-related queries within a reasonable timeframe.

2What Information We Collect

tm15 collects personal information in the following ways:

Information you provide directly when registering:

• Full name as it appears on your government-issued ID;
• Email address and mobile phone number;
• Date of birth (for age verification purposes);
• Residential address in the Philippines.

Information collected during identity verification (KYC):

• Copies of government-issued photo identification (such as a Philippine passport, driver's licence, SSS ID, UMID, or voter's ID);
• Proof of residential address where required;
• Payment method documentation where requested for withdrawal verification.

Information collected automatically during platform use:

• IP address and general device information;
• Browser type and operating system;
• Pages visited and features used on the platform;
• Login timestamps and session duration;
• Transaction history, including deposits, withdrawals, bets placed, and game activity.

We do not collect sensitive personal information such as biometric data, political views, religious affiliation, or health information, except where directly relevant to a support or verification request you have initiated.

3How We Use Your Information

The information we collect is used for specific, defined purposes. The table below summarises the main uses:

We do not use your personal data for personalised third-party advertising, and we do not share your information with marketing partners for their own independent promotional purposes.

4Identity Verification and KYC

Before your first withdrawal can be processed, tm15 requires identity verification. This is a standard process on online gaming platforms and exists to protect both you and the integrity of the platform.

During KYC you may be asked to provide:

• A clear photo or scan of a valid Philippine government-issued ID;
• A recent document confirming your residential address (such as a utility bill or bank statement dated within the last three months);
• In some cases, a selfie or photo holding your ID to confirm document ownership.

All verification documents are transmitted over SSL and stored securely. They are accessed only by authorised tm15 personnel for the purpose of completing the verification process. Documents are not used for any purpose outside of identity confirmation and legal compliance.

Once your account is verified, you will not typically need to re-submit documents unless there is a significant account change, a withdrawal to a new payment method, or a compliance review is triggered.

5Payments and Financial Data

All financial transactions on tm15 are conducted in Philippine Peso (PHP). Deposits and withdrawals are processed through Philippine bank transfers, mobile banking channels, and local e-wallets. tm15 does not store full credit card numbers or cryptocurrency wallet details, as these are not accepted payment methods on the platform.

Payment data we do hold includes:

• The name on your verified bank account or e-wallet (used to confirm the withdrawal destination matches your verified identity);
• Transaction reference numbers for deposit and withdrawal records;
• A history of your transaction amounts and timestamps in PHP, which forms part of your account record.

Payment information is used solely to process your transactions, complete compliance checks, and resolve any payment disputes. It is not shared with advertising partners or used for any purpose outside the scope of your account activity on tm15.

6Data Security

tm15 implements technical and procedural security measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption across all data transmissions between your device and our servers;
• OTP (one-time password) verification for account logins and sensitive account changes;
• Access controls ensuring that only authorised staff can access personal data, and only to the extent required for their specific role;
• Secure storage for identity documents submitted during KYC, with limited internal access;
• Regular security reviews to identify and address potential vulnerabilities.

7Cookies and Technical Data

tm15 uses cookies and similar tracking technologies to support platform functionality and improve the player experience. Cookies are small data files stored on your device when you visit the platform.

The cookies used on tm15 fall into these categories:

• Essential cookies — required for the platform to function. These include session management, login state, and security tokens. You cannot opt out of essential cookies while using the platform.
• Analytics cookies — used to understand how players use the platform in aggregate. Data from these cookies is anonymised and used only to improve the platform experience.
• Preference cookies — store settings such as your preferred language or display options to improve your experience on subsequent visits.

tm15 does not use third-party advertising cookies or allow external ad networks to place cookies on the platform. You can manage or clear cookies through your browser settings, though disabling essential cookies may affect your ability to use the platform normally.

8Sharing Your Information

tm15 does not sell your personal data. We share data only in the following specific and limited circumstances:

• Payment processors — we share transaction data with the financial institutions and payment service providers involved in processing your PHP deposits and withdrawals. This is strictly necessary to complete your transactions.
• Identity verification services — where a third-party service assists with verifying the authenticity of documents submitted for KYC, only the data required for that specific check is shared.
• Legal and regulatory requirements — we may be required to disclose certain account or transaction data to relevant authorities in response to a valid legal order or regulatory obligation. In such cases, we will share only what is legally required.
• Fraud prevention — in cases of suspected fraud, money laundering, or account abuse, relevant data may be shared with law enforcement or fraud prevention bodies.

In all cases where data is shared with third parties, we require those parties to handle your information in accordance with applicable data protection standards and to use it only for the purpose for which it was shared.

9Your Rights and Choices

As a registered player on tm15, you have rights over your personal information. These include:

• Access — you may request a copy of the personal data we hold about you.
• Correction — if any of your details are inaccurate or out of date, you may ask us to update them.
• Deletion — you may request that we delete your personal data, subject to any legal or regulatory obligations that require us to retain certain records.
• Restriction — you may ask us to limit how we use your data in certain circumstances.
• Objection — you may object to certain uses of your data, including processing for analytics purposes.

To exercise any of these rights, please contact tm15 support using the email address in the footer of this page. We will respond to your request within a reasonable period and may need to verify your identity before processing it.

Please note that some data — such as transaction records and identity verification documents — may need to be retained for a legally prescribed period even after you request deletion or close your account.

10Data Retention

tm15 retains your personal data only for as long as it is necessary for the purposes described in this policy or as required by applicable law. General retention guidelines are:

• Account data — retained for the duration of your account and for a reasonable period after account closure, as required for legal and compliance purposes.
• Transaction records — financial records, including deposit and withdrawal history in PHP, are retained for the period required under applicable financial regulations.
• Identity verification documents — retained for the period required by law following the completion of the verification process or account closure, whichever is later.
• Support communications — records of communications with our support team are retained for a reasonable period to support ongoing account queries and dispute resolution.

When data is no longer required and is not subject to a legal retention obligation, it is deleted or anonymised securely. Anonymised, aggregated data may be retained indefinitely for analytical purposes as it no longer identifies any individual player.

11Minors and Age Restrictions

tm15 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a registered account belongs to an underage user, the account will be closed, the data handled in accordance with applicable law, and the matter addressed in line with our Terms and Conditions.

If you believe a minor has registered on tm15, please contact us immediately at the support email in the footer of this page so we can investigate and take appropriate action.

12Changes to This Privacy Policy

tm15 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. The date at the top of this page shows when it was last updated.

When changes are material — meaning they significantly affect how your data is collected or used — we will notify you through your registered email address or through an in-app notification before the changes take effect. Your continued use of tm15 after being notified constitutes your acceptance of the updated policy.

We encourage you to review this page periodically so you stay informed about how we protect your personal information.

13Contact Us About Privacy

If you have any questions, concerns, or requests related to this Privacy Policy or the way tm15 handles your personal data, please reach out to our support team. Contact details are available in the footer of every page on tm15.vu.

We take privacy concerns seriously and aim to respond to all data-related queries promptly. For questions about specific account features, you may also find answers in the FAQ. For withdrawal-related data queries, see the Withdrawal page.

This Privacy Policy should be read alongside the Terms and Conditions, which form the broader agreement between you and tm15 as a platform.